Advanced Certificate in Strategic Quality Standards
-- ViewingNowThe Advanced Certificate in Strategic Quality Standards is a comprehensive course designed to enhance your understanding of quality management strategies and standards. This certification focuses on industry-specific quality standards, including ISO, Six Sigma, and Lean methodologies, making it essential for professionals in manufacturing, healthcare, and service industries.
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Here are the essential units for an Advanced Certificate in Strategic Quality Standards:
• Strategic Quality Management: An overview of the principles and practices of strategic quality management, including the Baldrige Criteria for Performance Excellence and the European Foundation for Quality Management (EFQM) Excellence Model.
• Quality Standards and Frameworks: An in-depth analysis of the most widely used quality standards and frameworks, such as ISO 9001, Six Sigma, and Lean.
• Process Improvement Techniques: A study of the techniques and tools used in process improvement, including value stream mapping, process mapping, and statistical process control.
• Quality Metrics and Analytics: An exploration of the metrics and analytics used to measure quality, including key performance indicators (KPIs), process capability indices, and statistical analysis.
• Change Management and Leadership: An examination of the role of change management and leadership in driving quality improvement, including the use of change models such as Kotter's 8-step model and Prosci's ADKAR model.
• Quality Audits and Assessments: A review of the methods and techniques used in quality audits and assessments, including internal audits, external audits, and self-assessments.
• Risk Management and Quality: An analysis of the relationship between risk management and quality, including the use of risk assessment tools and techniques such as failure mode and effects analysis (FMEA) and hazard analysis and critical control points (HACCP).
• Quality and Customer Satisfaction: A study of the relationship between quality and customer satisfaction, including the use of customer feedback, surveys, and focus groups.
• Continuous Improvement: An exploration of the principles and practices of continuous improvement, including the use of improvement cycles
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