Executive Development Programme in Active Listening for Instruction
-- ViewingNowThe Executive Development Programme in Active Listening is a certificate course designed to enhance communication skills critical for professional success. This programme emphasizes the importance of active listening, a skill often overlooked despite being vital in leadership, team management, and client relations.
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โข Introduction to Active Listening: Understanding its importance and benefits in executive communication.
โข Key Elements of Active Listening: Exploring concepts such as attention, concentration, and retention.
โข Barriers to Active Listening: Identifying common obstacles like bias, distractions, and assumptions.
โข Effective Questioning Techniques: Utilizing open-ended and probing questions to encourage active listening.
โข Non-Verbal Communication: Recognizing the role of body language, facial expressions, and tone in active listening.
โข Paraphrasing and Summarizing: Developing skills to accurately reflect understanding and promote clarity.
โข Overcoming Listening Challenges: Strategies for managing complex conversations, accents, and cultural differences.
โข Building Empathy through Active Listening: Fostering emotional intelligence and empathetic responses.
โข Practical Exercises: Engaging in role-plays, group discussions, and self-reflection activities.
โข Assessment and Feedback: Evaluating progress and providing constructive criticism to enhance active listening skills.
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