Executive Development Programme in Active Listening for Stronger Trust
-- viewing nowThe Executive Development Programme in Active Listening for Stronger Trust is a certificate course designed to enhance communication skills that are crucial for professional growth. This programme emphasizes the importance of active listening in building trust, fostering positive relationships, and improving decision-making in the workplace.
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Course Details
• Introduction to Active Listening: Understanding the concept and importance of active listening in building trust within an organization.
• Barriers to Effective Listening: Identifying common obstacles that hinder effective listening, such as distractions, assumptions, and biases.
• Developing Active Listening Skills: Learning techniques and strategies for active listening, including non-verbal cues, paraphrasing, and asking open-ended questions.
• The Role of Empathy in Active Listening: Exploring the connection between empathy and active listening and how to cultivate empathetic listening.
• Building Trust through Active Listening: Techniques for using active listening to build trust with colleagues, subordinates, and superiors.
• Active Listening in Conflict Resolution: Applying active listening skills to manage and resolve conflicts in the workplace.
• Active Listening in Virtual Communication: Adapting active listening skills for virtual and remote communication channels.
• Overcoming Cultural and Generational Listening Barriers: Understanding and addressing cultural and generational differences that can affect listening and communication.
• Measuring the Impact of Active Listening: Tools and techniques for measuring the effectiveness of active listening in building trust and improving communication within an organization.
Note: This list is not exhaustive and can be tailored to the specific needs of the organization.
Sources:
1. Effective Listening: Improve Your Ability to Listen and Lead by Mark Goulston.
2. The Art of Listening in Coaching: How to Build Trust and Empathy, and Expand Your Influence as a Coach by Graham Alexander and Alan Sieler.
3. Just Listen: Discover the Secret to Getting Through to Absolutely
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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