Executive Development Programme in Active Listening for Stronger Trust
-- ViewingNowThe Executive Development Programme in Active Listening for Stronger Trust is a certificate course designed to enhance communication skills that are crucial for professional growth. This programme emphasizes the importance of active listening in building trust, fostering positive relationships, and improving decision-making in the workplace.
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2 mois pour terminer
ร 2-3 heures par semaine
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Dรฉtails du cours
โข Introduction to Active Listening: Understanding the concept and importance of active listening in building trust within an organization.
โข Barriers to Effective Listening: Identifying common obstacles that hinder effective listening, such as distractions, assumptions, and biases.
โข Developing Active Listening Skills: Learning techniques and strategies for active listening, including non-verbal cues, paraphrasing, and asking open-ended questions.
โข The Role of Empathy in Active Listening: Exploring the connection between empathy and active listening and how to cultivate empathetic listening.
โข Building Trust through Active Listening: Techniques for using active listening to build trust with colleagues, subordinates, and superiors.
โข Active Listening in Conflict Resolution: Applying active listening skills to manage and resolve conflicts in the workplace.
โข Active Listening in Virtual Communication: Adapting active listening skills for virtual and remote communication channels.
โข Overcoming Cultural and Generational Listening Barriers: Understanding and addressing cultural and generational differences that can affect listening and communication.
โข Measuring the Impact of Active Listening: Tools and techniques for measuring the effectiveness of active listening in building trust and improving communication within an organization.
Note: This list is not exhaustive and can be tailored to the specific needs of the organization.
Sources:
1. Effective Listening: Improve Your Ability to Listen and Lead by Mark Goulston.
2. The Art of Listening in Coaching: How to Build Trust and Empathy, and Expand Your Influence as a Coach by Graham Alexander and Alan Sieler.
3. Just Listen: Discover the Secret to Getting Through to Absolutely
Parcours professionnel
Exigences d'admission
- Comprรฉhension de base de la matiรจre
- Maรฎtrise de la langue anglaise
- Accรจs ร l'ordinateur et ร Internet
- Compรฉtences informatiques de base
- Dรฉvouement pour terminer le cours
Aucune qualification formelle prรฉalable requise. Cours conรงu pour l'accessibilitรฉ.
Statut du cours
Ce cours fournit des connaissances et des compรฉtences pratiques pour le dรฉveloppement professionnel. Il est :
- Non accrรฉditรฉ par un organisme reconnu
- Non rรฉglementรฉ par une institution autorisรฉe
- Complรฉmentaire aux qualifications formelles
Vous recevrez un certificat de rรฉussite en terminant avec succรจs le cours.
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Frais de cours
- 3-4 heures par semaine
- Livraison anticipรฉe du certificat
- Inscription ouverte - commencez quand vous voulez
- 2-3 heures par semaine
- Livraison rรฉguliรจre du certificat
- Inscription ouverte - commencez quand vous voulez
- Accรจs complet au cours
- Certificat numรฉrique
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